Terms and Conditions

    Terms

    Net 30 days from invoice date with approved credit. We also accept Visa, MasterCard, American Express and Discover.
    For orders outside of the United States, Koffler is not responsible for any duties, taxes and brokerage fees associated with the shipment.

    Pricing

    All prices are in US $. We aim to keep our pricing competitive; however, at times it is necessary to increase our prices.

    Freight

    There are some products labeled “Same Day Shipping.” We do our best to ship these specific items on the same day if received before 12:00pm CST on Monday-Friday. Orders received during other times will be shipped on the next business day.

    The remaining products will be shipped from multiple warehouses. Each product's lead time varies based on many different factors. Some of our warehouses stock items that can be shipped the same day or within 24 hours, others may take 1-3 weeks. Please be aware on multiple item orders products may arrive on different days. For orders outside of the United States, Koffler is not responsible for any duties, taxes and brokerage fees associated with the shipment. Your credit card will only be processed when the order has been shipped to you.

    International orders are not eligible to receive promotional gifts or free shipping at any time. Orders are shipped F.O.B. origin; prepaid & add. Due to size limitations it is sometimes necessary to ship by common carrier in which case we will try to keep shipping costs to a minimum. Customer-specified carriers will be shipped freight collect.

    International Shipping Powered by FedEx Cross Border International Checkout

    We have partnered with FedEx Cross Border to service our international customers.
    When you select a shipping address outside the United States, we will take you to our secure International payment and shipping partner, FedEx Cross Border. With FedEx Cross Border you can enjoy:

    • Full duties and taxes (landed cost) billed upon checkout.
    • Secured checkout utilizing industry leading encryption methods.
    • Highly discounted international shipping rates.
    • Consolation of your packages to ensure the lowest shipping cost to your end destination.
    • Direct tracking to your end destination.

    International orders are not eligible to receive promotional gifts or free shipping at this time.

    Upon completion of your order, FedEx Cross Border will charge your credit card for the entire purchase. We will ship the goods to FedEx Cross Border Global Distribution Facility where FedEx Cross Border will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

    Warranty

    We honor all manufacturers' warranties against defects in material and workmanship.