Privacy Policy

We’re a Business You Can Trust

At Koffler Sales, LLC (“Koffler”, “we”, “us”) we value our customers (“you”) and understand your concerns about personal privacy and security. Because we know that your privacy is very important, we have instituted policies intended to ensure that your Personal Information is always respected and handled in a safe and responsible manner. This Privacy Policy (“Policy”) is designed to help you understand what information we collect, how we use it, the steps we take to safeguard it, and the choices you have regarding the use of and your ability to review and correct the information.

This Policy applies to information we collect:

  • On“Website”); and
  • In email, text, and other electronic messages between you and this Website.

It does not apply to information collected by:

  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Policy. This policy may change from time to time (see Changes to This Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 16. Our Website is not intended for children under 16 years of age. No one under age 16 may provide any Personal Information to or on the Website. We do not knowingly collect Personal Information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at

What information do we collect?

During your communications with us, we use various methods of gathering information to help ensure that your shopping experience is as efficient and accommodating as possible. We collect information that you provide to us when you:

  • Request information about our products and services
  • Purchase, return, or exchange a product;
  • Visit the Website;
  • Contact our customer service department;
  • Participate in a promotion, contest or survey, and/or
  • Provide us with comments or suggestions.

The type of information we may collect includes the following:

  • Information by which you may be personally identified, such as name, postal address, email address, telephone number, certain demographic information, or any other identifier by which you may be contacted online or offline] (“Personal Information”);
  • Anonymous site traffic information include usage details, IP addresses, and information collected through cookies

Whether or not you choose to provide Personal Information is completely your choice. If you choose not to provide the information we request, please be aware that you may be unable to purchase products or access certain services, offers or content on our website.

Automated Usage Data. As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website; and/or
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.
  • The technologies we use for this automatic data collection may include:
  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

How do we use your information?

Koffler Sales wants to provide you with the most efficient and trustworthy shopping experience. We may use Personal Information that you provide to us in the following manner:

  • To assist you in customer service communications;
  • To enable you to checkout and complete your purchase;
  • To send you special announcements or promotional information about new products or services and upcoming events;
  • To aggregate non-Personal Information in order to help improve the website;
  • To send you printed information in the mail; and/or
  • As necessary, to share your information with trusted third-party companies that provide support services.

Your participation in comments and reviews (“User Contributions”) posted on and transmitted to others at your own risk. We cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Customer Service. If you provide us with your phone number, you may receive telephone contact from us only for customer service communications, such as to ask you about your order.

If you call our customer service toll-free number, we may ask you for personal identifying information, depending on the nature of your request, to better assist you with your requests and questions. We may retain this information to help meet your future needs.

Catalogs. We may use your name and postal address to occasionally send you printed information from Koffler Sales.

Emails. We may use your email address to notify you about the status of your order, provide customer service information, or to answer your questions and requests. We may also occasionally send you our email updates, sales notifications, or other promotional information about our products and services. We will not sell or rent your email address to outside marketing companies.

Contests, Promotions or Surveys. If you participate in a contest, promotion, sweepstakes offering or survey, we may use your Personal Information to manage your entry in such promotion, to notify you if you are a winner, or to fulfill promotional obligations. At the time of your entry or registration for a specific promotion, survey, contest, or sweepstakes, we will provide you with the rules governing such promotion, contest or survey.

Authorized Third Parties. To provide you with an optimal shopping experience, we partner with certain third parties to manage our customer information, to fulfill promotions, or to communicate with our customers. In such cases, we may disclose your Personal Information to such outside companies. We do not authorize any of these service providers to make any use of your information other than for our benefit.

Data Collection Technology. The information we collect automatically is only statistical data and does not include Personal Information, but we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Collect information about site traffic;
  • Improve website speed;
  • Speed up your searches;
  • Save shopping carts;
  • Provide security badges;
  • Customize advertising; and/or
  • Connect with third-party web services.

Aggregated Information. We may disclose aggregated information about our users and information that does not identify any individual, without restriction.

By Law. In certain instances, we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact, or bring legal action to protect your rights, the rights of Koffler Sales, or others. We may also disclose your personally identifiable information when we believe it is required by law.

Sale of Business. In the unlikely event that Koffler Sales is sold, or substantially all of its assets are required, customer information may be one of the transferred assets, and may therefore be used by a third party acquirer in accordance.

How can you control the use of your information?

We want you to be in control of your information, and we want to communicate with you only if you want to hear from us.

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

Emails and Newsletter. If you do not want to receive our electronic newsletter or promotional emails, you may unsubscribe at any time by: Clicking on unsubscribe at the bottom of any promotional Koffler Sales email.

Promotional Offers from Us. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. [This opt out does not apply to information provided to us as a result of a product purchase, warranty registration, product service experience or other transactions.]

Accessing and Correcting Your Information. You can review and change your Personal Information by logging into the Website and visiting your account profile page.

If you would like to request to review, correct, restrict or delete Personal Information that you have previously provided to us, object to the processing of Personal Information, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), please contact us at We will respond to your request in accordance with the applicable law that governs the collection, use and deletion of your data and information. The requested deletion will be as comprehensive as possible but is always subject to issues outside of our control, including applicable regulations and laws, your actions and the actions of third parties.

State Privacy Rights.

State consumer privacy laws may provide their residents with additional rights regarding our use of their Personal Information. If you are a California resident, California law may provide you with additional rights regarding our use of your Personal Information. To learn more about your California privacy rights, see the California Privacy Supplement.

Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:

  • Confirm whether we process their Personal Information.
  • Access and delete certain Personal Information
  • Data portability.
  • Opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to:

  • Correct inaccuracies in their Personal Information, taking into account the information’s nature processing purpose.
  • Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

The Website is not intended for consumers outside of the United States. You agree to not use the Website or provide Personal Information if you are a resident of a country other than the United States. If you are a United States resident but using the Website out of the United States, your data and information is collected in the country in which you are located and is transferred to the United States where our servers are located.

How do we safeguard your information?

Protecting the safety of your Personal Information, such as your credit card information, is important to us. Our online store includes a variety of technical, administrative and physical safeguards so that you can enjoy your shopping experience without having to worry about loss, misuse, or unauthorized access to your information. For example, we have the following security measures on our websites:

Secure Shopping. We use industry-standard encryption technologies to encrypt credit card and billing information while it is being transmitted to In addition, we use commercially reasonable efforts to stay up to date with best practices regarding the protection of information in connection with transactions occurring over the internet. We also use Sectigo as our SSL provider as an added measure for your protection. You may want to check your internet settings to make sure your browser is in compliance with industry-standard encryption technology.

Firewalls. After your order is received, we protect all of your private information, including your order, behind a network security system called a “firewall.” Only select staff has access to this information, and then only to information necessary to service your order.

Phone Orders. Some versions of popular web browsers and some firewalls do not permit communication through secure servers like the ones we use to process orders. If your web browser cannot support this level of security, you will not be able to order products through our website. If so, please phone us toll-fee at 1-888-355-6287.

Your Actions. The safety and security of your information also depends on you. Where we have given (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

We strive to protect your Personal Information from unauthorized access, but no data transmission over Internet can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us over the Internet. Also, please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers.

Changes to this Privacy Policy

By using our website, you consent to the collection and use of your Personal Information as described herein. reserves the right to change, modify, or amend this policy from time to time. It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ Personal Information, we will notify you through a notice on the Website home page. The Privacy Policy was last revised on 06/20/2023. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

or via our toll-free number: